Microsoft Excel For Mac Not Responding

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Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Describes an issue that triggers an 'Outlook not responding' error message or Outlook freezes when you open a file or send an email message in Outlook 2016, Outlook. Check to make sure Excel is not in use by another process. If Excel is in use by another process, this information will be displayed in the status bar at the bottom of the Excel window. If you try to perform other actions while Excel is in use, Excel may not respond.

Symptoms

If you perform one of the following procedures in one of the Microsoft Office programs that are listed at the end of this article, the program may stop responding (hang) for a long time:

  • You click the Save in list in the Save As dialog box.
  • You click the Look in list in the Open dialog box.

If you click Cancel or try to close the dialog box, the program still does not respond.

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Cause

This problem may occur if any one of the following conditions is true:

  • When the computer is connected to one or more mapped network shares that are nonexistent or that are currently offline.
  • When one or more mapped drives are persistent, and the drive is in a domain that is not trusted.
  • When the mapped drive is located on a slow or a down-level computer. A down-level computer is when the operating system of the computer has an earlier version of Microsoft Windows than the computer that you are using).
  • When a mapped drive is connected across a Wide Area Network (WAN).
  • When a drive is an inaccessible removable drive.

Resolution

To resolve this issue, you must disconnect all network drives that are have any one of the conditions that are stated in the 'Cause' section. To do this, follow these steps.

Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see the product documentation to complete these steps.

  1. Right-click My Computer, and then click Disconnect Network Drive.
  2. In the Disconnect Network Drive dialog box, click the letter of the drive that you want to disconnect, and then click OK.
  3. Repeat steps 1 and 2 until all offline network drives are disconnected. If you are not sure about a particular drive, follow these steps:

    1. Click Start, and then click Run.

    2. In the Open box, type the following, and then press ENTERcomputer nameshare name

      Where computer name is the name of the server that is sharing the resource, and share name is the name of the shared resource that you want to use.

      If the resource is not available, you receive an error message that is similar to the following:

      The network name cannot be found.

Alternatively, you can try to view the contents of the drive in the Windows Explorer.

Workaround

To work around this behavior, use one of the following methods.

Method 1: Do not use persistent connections

When you connect a mapped drive, click to clear the Reconnect at logon check box. By clearing this check box, the mapped drive will not be connected the next time that you log on to the computer. See the 'More Information' section for more information about how to map a network drive.

Method 2: Use a user logon script

If you can, use a logon script to connect a user to the appropriate servers every time that the user logs on. Make sure that the script maps the drive in a non persistent state. If the drive is not available as the logon script runs, the drive is not mapped. This behavior prevents the issue.

Method 3: Use server mirroring

If the connection is over a Wide Area Network (WAN), consider implementing server mirroring. Server mirroring duplicates a distant server locally. Then, map your drive to the local, duplicate server. Doing this can reduce the wait time by connecting to a local server.

Method 4: Use a shortcut to the network location

Use a shortcut on the Microsoft Windows desktop or in My Network Places to connect to the network location that you want.

More Information

Each location in a list is checked to make sure that it is available and that you have access permissions when you perform both the following procedures in Microsoft Office programs:

  • You try to open or to save a file.
  • You access the Look in or the Save In list.

If any mapped drive is in a state that is documented in the 'Cause' section, it takes some time for the condition to be detected and resolved by the Office program. To avoid this behavior, you should disconnect that mapped drive. You can look for the availability of the drive at any time in Windows Explorer. If the drive is available, map the network drive again later.

To map a drive to a resource that is online again, follow these steps:

  1. Right-click My Computer, and then click Map Network Drive.

  2. In the Drive box, click the drive letter that you want to use for the network drive.

  3. In the Folder box, type the following computer nameshare name

    Where computer name is the name of the server that is sharing the resource, and share name is the name of the shared resource that you want to use.

  4. To make the mapped drive non persistent, click to clear the Reconnect at logon check box.

  5. Click Finish.

If you are trying to connect to resources on other networks, contact the network administrator. Network drives that no longer exist, that are no longer shared, or inaccessible removable drives should be permanently disconnected to avoid affecting the performance of Office products.

Most Excel users have experienced the problem of Microsoft Excel Not responding, freezing, getting stuck or crashing. You will find below the steps to fix Microsoft Excel not responding issue.

Microsoft Excel Not Responding

Introduced way back in 1985, Microsoft Excel has grown into one of the most popular, powerful and indispensable computer programs, used by workplaces all over the world.

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However, Microsoft Excel can sometimes freeze up, stop working or even crash while working on large or complex spreadsheets.

On such frustrating occasions, you may see an error message reading “Excel is not responding”, or “Excel has stopped working.”

We are providing below a number of methods that can fix the issue of Microsoft Excel not responding on your computer.

1. Repair Microsoft Office

The problem of Microsoft Excel not responding might be due damaged or corrupted program files. This can be fixed by using the Repair option as available on your Windows computer.

1. Right-click on the Start button and click on Run.

2. In the Run Command Window, type appwiz.cpl and click on OK.

3. On the next screen, right-click on Microsoft Office and click on the Repair option.

Note: If the Repair option is not available, right-click on Change > select Repair in the pop-up and click on Continue.

Wait for the repair program to repair the Microsoft Office program.

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2. Change Default Printer

Microsoft Excel can become unresponsive if it is unable to communicate with the default printer on your computer.

This can be fixed by temporarily switching the default printer on your computer to Microsoft XPS Document Writer.

1. Open Settings > click on Printers & Scanners.

2. On the next screen, click on Printers & Scanners in the left pane. In the right-pane, click on Microsoft XPS Document Writer and click on Manage.

3. On the next screen, click on Set as Default option.

After setting Microsoft XPS Document Writer as the default printer, open Microsoft Excel and see if it is now working properly on your computer.

3. Run Excel in Safe Mode

This method can help if the problem is being caused by a Plug-in or an Add-on program.

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1. Right-click on Start button and click on Run.

Note: You can also press Windows + R key to open the Run Command window

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2. On the Run command window, type excel.exe /safe and click on OK to start Microsoft Excel in Safe Mode.

3. Now try opening the particular Non responsive Excel File again.

If this method helps in fixing the problem, you can follow the next method as provided below to disable the Add-in programs on your computer.

4. Disable Add-Ins & Plug-ins

Follow the steps below to disable Plug-ins and Add-in programs.

1. Right-click on Start button and click on Run.

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2. In the Run Command Window, type excel.exe /safe and click on OK to start Microsoft Excel in Safe Mode on your computer.

3. Once you are in Microsoft Excel, click on the File tab in top menu bar > scroll down and click on Options.

Note: In older versions of Excel, click on File Icon > Excel Options button

4. On the next screen, click on the Add-ins in the left pane. In the right-pane, select Excel Add-ins and click on the Go… button.

5. On the Add-Ins screen, uncheck the little box next to the active Add-Ins and click on OK to save.

After disabling Add-Ins, restart Microsoft Excel and see if the problem of Microsoft Excel Not Responding is now fixed.

Microsoft Excel Not Responding Mac

In case the problem is fixed, try to isolate the particular Add-in that is causing problems by disabling the Add-Ins one by one.

Particular Microsoft Excel File Not Responding

In this case, the problem appears to be confined to a particular Spreadsheet and the Excel Program itself is working fine.

In many cases, this problem can be fixed by clearing conditional Formatting from the spreadsheet.

1. Open the Excel File that is getting stuck on your computer.

2. On you are in the file, click on Home > Conditional Formatting > Clear Rules > Clear Rules From Entire Sheet.

This will clear Conditional Formatting from this particular sheet.

3. Now, select other Tabs (in case you have any) from the bottom of the sheet and clear Conditional Formatting in those sheets as well.

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4. Save this Excel File with a New Name, so that the original Excel File will also be available on your computer. You will be able to make use of the original File, in case required.

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If this fixes the problem, it confirms that the file is getting stuck due to conditional Formatting.

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The next step would be to narrow down the problem to a particular sheet or section of the File and apply corrections as required